Smart Alert:

Paving the way for the future

At launch, the Smart Alert recognized most standard USA smoke and CO alarms. The ultimate promise was to recognize sounds throughout the home. I lead the design strategy to pave the way to the future while providing stepping stones in the present.

Supporting new use cases

At launch, the Smart Alert recognized most standard USA smoke and CO alarms. The ultimate promise was to recognize sounds throughout the home. I lead the design strategy to pave the way to the future while providing stepping stones in the present. I lead the effort to redesign the app experience to accommodate upcoming uses cases including more types of sound detection and a new security cam product that was in development.

New use cases from customers

Alert me when my _________ alarm goes off
Alert me of other sounds in my home (glass break, water leak, etc)
Learn when i tell you something
See what is happening in my home if I'm not around

Business directives

Develop our sound recognition technology to provide unique insights into the home environment
Integrate with a diverse set of devices (cameras, thermostats, security systems) while keeping the experience simple and enjoyable

Before Refresh

After Refresh

Future (new camera hardware)

App UI visualizes temperature using color

Getting ready for new listening capabilities

At launch, the Smart Alert recognized most standard USA smoke and CO alarms. The ultimate promise was to recognize sounds throughout the home. I lead the design strategy to pave the way to the future while providing stepping stones in the present.

Alerts improvements & algorithm feedback

Our first release of the Smart Alert app used a single modal popup for emergency notifications. Some users would get an alert and open the app to find nothing (if the alert condition had been resolved). Users wanted to know what happened. We also needed a feedback loop to improve our algorithms.

Alert History

Call Help

Dismiss Alert

A simple fix to a high risk problem

The Smart Alert had a known firmware issue during install. For a small number of users, the nightlight and app would appear to get stuck and require a reboot. A firmware fix would have required a high-risk update. Identifying and redirecting users with this problem in the app provided a simple solution to ensure a good experience for all, minimize support requests and avoid risk.